Legal and Compliance Documents
Last updated: October 2026
These are the current revisions of the documents TomCRM Limited works to with its customers. TomCRM Limited is registered in England and Wales under company number 15662063, with its registered office at 128 City Road, London EC1V 2NX, and is registered with the Information Commissioner's Office under reference ZB691927.
Customer terms: Service Level Agreement
The terms every TomCRM subscription runs on: plans, support, fees, liability and ending the agreement. Schedule 2 is completed for each customer.
- TomCRM-SLA-004 Rev 0, September 2026
- Download the PDF
Data Processing Agreement
How we process personal data on your behalf under the UK GDPR, including our sub-processors and security measures.
- TomCRM-DPA-001 Rev 1, September 2026
- Download the PDF
Acceptable Use Policy
The rules for using the TomCRM platform, including marketing consent, personal data, Ai features and account security.
- TomCRM-POL-002 Rev 0, October 2026
- Download the PDF
Privacy Notice
How we collect, use and protect personal data about website visitors, enquirers and customers.
- TomCRM-POL-003 Rev 1, October 2026
- Read the privacy notice
Usage charges
What is charged by use (calls, SMS, email, WhatsApp and some Ai features), the rates, and the monthly usage credit included with every plan.
- Rates as at 15 October 2026
- See the usage charges
Modern Slavery and Human Trafficking Statement
Our voluntary statement under section 54 of the Modern Slavery Act 2015.
- TomCRM-POL-001 Rev 1, October 2026
- Download the PDF
Other documents
Our Security and Continuity Statement, insurance certificates and the HighLevel ISO/IEC 27001 certificate are available to customers and prospective customers on request. Contact us at hello@tomcrm.co.uk.